Kache Beauty - Kache Hair Extensions and Mink Lashes

FAQ

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{{ ----BEGIN INDIVIDUAL QA FIELDS---- }}

{{ --QA SET 1 SETTINGS-- }}

{% assign: Question_1_Heading = "What methods of payment do you accept?" %}
{% capture Answer_1_Content %}

All payments are secured by PayPal to protect both parties and you may use the following credit cards: Visa, Master Card, Discover and American Express.

{% endcapture %}

{{ --QA SET 2 SETTINGS-- }}

{% assign: Question_2_Heading = "When will my order be shipped?" %}
{% capture Answer_2_Content %}

Orders placed Monday-Friday will begin processing that day, excluding holidays, and ship within 1-2 business days pending availability and credit verification. You will receive your item within 3-5 days and always receive a tracking number from us. All orders placed after 5 PM EST will begin processing the next business day. We will contact you ASAP with a follow-up email if the product you have selected is out of stock or if we need additional identification provided for credit verification. *Delivery time does not include Sundays or holidays.
{% endcapture %}

{{ --QA SET 3 SETTINGS-- }}

{% assign: Question_3_Heading = "I'm unsure about which color hair extensions I should order. What should I do?" %}
{% capture Answer_3_Content %}

Please email your current or desired hair color photos to [email protected] and we will provide you with a complimentary color match.
{% endcapture %}

{{ --QA SET 4 SETTINGS-- }}

{% assign: Question_4_Heading = "When can I expect my delivery?" %}
{% capture Answer_4_Content %}

For domestic orders, please allow 3-6 business days for your order to arrive. Custom color or unusually large orders can take longer. International orders typically take 8-14 days to arrive. Feel free to email us for updates and tracking information: [email protected].
{% endcapture %}

{{ --QA SET 5 SETTINGS-- }}

{% assign: Question_5_Heading = "Do you accept returns or exchanges?" %}
{% capture Answer_5_Content %}

Please contact us and escalate to management if it is the wrong order or a quality problem.
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{% assign: Question_6_Heading = "How do I cancel or edit a placed order?" %}
{% capture Answer_6_Content %}

To cancel an order you placed, please email us at [email protected] or use our contact form with the subject 'Order Cancellation' followed by your order number (ex. 'Order Cancellation (#1234)'). To edit an order you placed, please email us or contact us through our contact form with the subject 'Order Edit' followed by your order number (ex. 'Order Edit (#1234)').
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{{ --QA SET 7 SETTINGS-- }}

{% assign: Question_7_Heading = "Is my privacy and personal info secure on your site?" %}
{% capture Answer_7_Content %}

All payments accepted on the site are processed by PayPal, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
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{{ --QA SET 8 SETTINGS-- }}

{% assign: Question_8_Heading = "What happens if the item I ordered is out of stock?" %}
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All items are subject to availability but we rarely have that issue. During busy periods where demand may outweigh the amount of stock we have, we may not be able to fulfill your order. If this is the case, we will let you know as soon as possible.
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{{ --QA SET 9 SETTINGS-- }}

{% assign: Question_9_Heading = "Do you ship internationally?" %}
{% capture Answer_9_Content %}

Absolutely! We ship worldwide! International orders have a $25 flat rate shipping fee. Please be aware that there may or may not be additional customs fees. Any additional fees are the responsibility of the recipient.
{% endcapture %}

{{ --QA SET 10 SETTINGS-- }}

{% assign: Question_10_Heading = "How do I get in contact with your for more questions?" %}
{% capture Answer_10_Content %}

If you have any additional questions, please feel free to send us an e-mail at [email protected].

{% endcapture %}

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